Podcast 1.1 - Processes

In this introductory podcast, I explain what processes are and why they matter.   The notions are presented using example drawn from technological change and war, the home environment, and airlines. The following reference material is provided as support for anyone who would like to dig a little deeper and explore specific aspects or material mentioned in the podcast.

Keywords: Technology, nature of processes, improvement, design, reengineering, functional organization, operational excellence, process mission.

• Moneyball, Michael Lewis
• The Mongolian composite bow
• The power of habits, Charles Duhigg
• Thinking Fast and Slow, Daniel Kahneman
• US Airways 1549’s landing on the Hudson