Podcast 2.2 - Value-process connection

Thinks globally, act locally.  In this podcast this oft-heard advice is clarified and operationalized.  A model is proposed to link processes to value-creation for customers and employees.  The same model allow to view the connections of processes to one another in an operational system.  It also connects processes to metrics and operations strategy.  A simple example is used to develop and illustrates the various parts of the model in a concrete situation that everyone can relate with.

Keywords: Zoom-in, Zoom-out, dual positioning, profit leveraging, operations strategy, coherence, service concept, job concept, value proposition.